Practice Communication Policy
Communication with patients via electronic means is conducted with appropriate regard to privacy. Patient consent is obtained and documented. Whilst not encouraged, Civic Park Consulting Suites allows patients an opportunity to obtain advice or information related to their care by electronic means. Civic Park Consulting Suites will only provide information that is of a general, non-urgent nature and will not initiate electronic communication (other than SMS appointment reminders) with patients. Any electronic communication received from patients is also used as a method to verify the contact details we have recorded on file are correct and up-to-date. Civic Park Consulting Suites uses an email disclaimer notice on outgoing emails that are affiliated with Civic Park Consulting Suites. Please also note that our receptionists are not medically trained to give advice over the phone. You may ask to speak with a doctor in case of an emergency. Where possible, your call will be put through to the Doctor or, if unavailable, to the Practice Nurse.